What is Certificial?

Certificial is a real-time Certificate of Insurance (COI) management platform that connects carriers, brokers, and insurance agents. It automates the issuance, tracking, and updates of COIs, so your coverage details stay accurate and accessible to brokers looking to work with you.

Why is keeping my COI up to date important?

A current COI on file helps position your company as ready to haul—and may give you a leg up over carriers without current details. Having an up-to-date COI helps you book loads with brokers more quickly and easily. Keeping your insurance current can help you get listed as a preferred carrier, which may lead to more opportunities.

What do I need to do?

Watch for an email from an @certificial.com address. It will include instructions on the next steps to keep your COI updated.

How will I know the email is from Certificial?

The email will come from a domain ending in @certificial.com. Be sure to check your inbox (and spam/junk folders just in case).

What if I don’t receive the email from Certificial?

If you haven’t received the email or have questions, contact Certificial at support@certificial.com.

Why is DAT asking for my insurance agent's email address?

We'll use your agent's email to request your most up-to-date COI through Certificial. This ensures brokers always have accurate information without you needing to manually send certificates back and forth.

Customers may receive emails like this from Certificial. This is a legitimate email from noreply@certificial.com. When you receive it, simply click on the "Update Agent" button and fill out the information. Please note: Carrier customers should not send their COI directly to Certificial—Certificial will only accept them from your insurance agent.

Why Does DAT Need to Be Listed as a Certificate Holder?

When DAT is listed as a Certificate Holder, we receive notifications about changes to your coverage, including cancellations. This helps keep your information accurate and reliable for brokers using our platform.

Who do I contact if I have questions or need help?

You can email Certificial at support@certificial.com.